Privacy Policy

This Privacy Policy explains how Kwikza (“we,” “us”) collects, uses, discloses, and safeguards personal information when you use our WhatsApp-first dashboard and related services (“Service”).

1) Information we collect

Account & business info: owner/manager names, email, phone, company and shop details, industry, and settings.
Operational data: enquiries, quotes, orders, messages, timestamps, status updates, user roles, activity logs.
Device & usage: IP address, browser type, pages visited, session metadata, crash logs (for security and analytics).
Customer chat data: information your end-customers submit via WhatsApp flows (e.g., name, contact details, order requests) — controlled by you.
Payment & billing: plan, invoices, and limited payment metadata from our payment processor (we don’t store full card details).
Cookies/local storage: used for session management, preferences, and security.

2) How we use information

Provide, maintain, and improve the Service.
Authenticate users, prevent fraud, and secure accounts.
Send operational or service-related communications.
Provide support and answer enquiries.
Comply with legal obligations and enforce Terms.
Generate de-identified analytics to improve product features.

3) Legal bases (POPIA/GDPR)

We process data on the basis of contract (to provide the Service), legitimate interests (improving and securing the Service), consent where required (e.g., certain marketing), and legal obligations.

4) Sharing & processors

We may share data with trusted vendors who process it on our behalf (e.g., hosting, email, analytics, payment, WhatsApp Business API providers). These processors are bound by contracts to protect your data and act only on our instructions. We may disclose information if required by law, to protect rights and safety, or in connection with a merger/acquisition.

5) International transfers

Data may be processed in jurisdictions other than your own. Where required, we use appropriate safeguards for transfers.

6) Retention

We keep personal data only as long as necessary for the purposes described here or as required by law. You may request deletion of account data; some records may be retained for legal, security, or accounting reasons.

7) Security

We use reasonable technical and organisational measures to protect data. No method is 100% secure; maintain good access controls and device security for your users.

8) Your rights

Access, correct, or delete certain personal information.
Object to or restrict processing in some cases.
Portability (where applicable).
Withdraw consent where processing is based on consent.

Requests can be made via privacy@portwaytechnologies.com. We may need to verify your identity.

9) End-customer data

For data your customers submit via WhatsApp, you are the controller. We act as a processor and handle that data per your instructions and our agreement with you.

10) Children

Our Service is intended for business use. We do not knowingly collect personal information from children without appropriate consent where required by law.

11) Changes

We may update this Policy from time to time. We will post the new version here and update the “Last updated” date. Material changes may be announced in-product or via email.

12) Contact

Questions about privacy? Email privacy@portwaytechnologies.com.